Frequently Asked Questions
How can I get a quote for cleaning my home?
We make it very simple. Just visit our about us page and enter the required information. You will get a quote promptly.
Free parking is NOT available in my complex. Is this added to the cost of my cleaning?
Yes. In instances where we are required to pay for parking, this fee is added to the total for your cleaning.
Is a tip already included in the cost of my cleaning?
No. All of our pricing does not include any tips or gratuity.
Am I expected to tip my cleaning crew?
While your cleaning crew will definitely appreciate any gratuity for a job well done, it is not required.
I have decided that I want to tip my cleaning crew. What amount is customary?
We get this question all the time. While there is no magic number, those who choose to tip generally give around $5 - $20 per maid.
Do you offer discounts for regular cleanings?
We sure do! We offer discounts for weekly and biweekly service.
When scheduling an appointment online, when will my credit card be charged?
Your card will only be charged when your cleaning crew arrives and conducts a brief walk through of your home. This walk through helps ensure that the size and condition of your home matches the information submitted in your online order. Once your card is charged, a receipt will be sent to you via email for your records. Note that for first time customers we sometimes place a temporary hold in the amount of the cleaning, the morning of service in order to verify proof of funds. This hold is NOT a charge and usually falls off within 24 hours.
What form of payment do you accept?
We are a bank card, credit card, and cash company. As such we accept Visa, MasterCard, American Express, Discover cards, and cash at the time your cleaning crew arrives.
What is your refund policy?
While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So if for any reason you are unhappy, just call or send us an e-mail within 48 hours of your service and we'll send someone out to make things right. That's our promise to you!
Please be advised a credit card is required to hold an appointment. Any cancellations within 24 hours of appointment will be charged a 20% cancellation fee.
Safety & Security
Do you run background checks on your maid staff?
Yes. We run detailed background and reference checks of each cleaner before they are able to join our team.
Is Prestige Cleaning Service licensed & insured?
Yes. Rest assured that we are a legitimate company. As such, we are fully licensed and insured.
What if I have a pet or pets?
No worries! The PCS staff are well-trained professionals and are pet friendly, guaranteed.
Cleaning Products Used
Do I need to provide any of the needed equipment or supplies?
No. We bring everything needed to provide you with a great cleaning experience.
What type of cleaning products do you use?
We use a combination of green and traditional cleaning products. While green products are used throughout the majority of your home or business, we prefer to use traditional products in bathrooms as that is the best way of disinfecting surfaces. For customer who prefer green products to be used exclusively, that's not a problem! Just let us know and we can accommodate your needs.
What if I have specific product that I would like your cleaning staff to use? Can I provide it to them?
More than likely. While these decisions are made on a case by case basis, we can more than likely accommodate your needs.
Service Realted Questions
Do I need to be home during the cleaning?
No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it's usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it's also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.
How many maids can I expect to perform the cleaning?
We typically send 1 or 2 cleaners to each job depending on the size of the home to be cleaned.
Can my maids move / lift any furniture?
Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to move or lift any furniture.
Will my cleaning team be able to reach really high windows and cobwebs that may require a ladder?
No. Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to stand on any ladders, stepping stools, or furniture. That being said, they do carry dusting poles which will enable them to reach an additional 3 - 5 feet .
How can I get a quote for the cleaning of my office / commercial location?
We try to make this as easy as possible. You can either call our office or fill out the quote form on our about us page. Once we have that information, a PCS representative will contact you within 24 hours to provide you with a ball park estimate. If that estimate sounds good to you, we will then need to schedule a short site visit in order to finalize that quote.
Do you require any contracts for your reoccurring commercial cleaning services?
Yes. Our reoccurring commercial cleaning services require a 6 month commitment. Don't worry though. We allow you to try our services without any commitment for 30 days. If you would like to continue working with us after that 30 trial period, only then does the 6 month commitment begin.
Interested in becomig apart of the Prestige Cleanig Service team?
Fill out the contact form here to begin your employment process today.